![]() ![]() “Aspirationally, what we want to build is a conversational chatbot on AWS,” said Dr Ngiam in his presentation. It was critical to host the chatbot on WhatsApp as NUHS’ team wanted to make the chatbot accessible for elderly citizens, who may find downloading and navigating an app a challenge. The WhatsApp iteration of the chatbot is currently in its pilot phase, said Dr Ngiam. In 2022, The Straits Times also reported that ENDEAVOUR AI is being used to optimise bed capacity and manpower deployment. While the patient communicates with the OneNUHS’ chatbot, a backend artificial intelligence platform, ENDEAVOUR AI, processes data continuously and helps care teams generate potential interventions, Dr Ngiam said to GovInsider. The app uses AWS services like AWS Lambda and Amazon DynamoDB for application services, which allows the app to scale up and down to meet varying demand, wrote AWS. The chatbot is hosted on NUHS’ OneNUHS app, a mobile application that provides patients with telehealth services such as video consultations and services such as making appointments, paying bills, and requesting medical reports. This means if a patient submits an abnormal reading, the care team can suggest the patient visit a doctor. The care team can also choose to send nudges based on the readings. ![]() With OneNUHS’ chatbot, patients are able to submit their vital signs such as blood sugar levels and pulse rate for their care team to monitor. When patients are able to manage their health at home, the healthcare system can manage more patients while lowering costs. Observations made in clinics regarding individual patients flowed into policymaking, and were used to update processes and standard operating procedures, which were then communicated to patients.Ĭovid patients were able to submit test results from the comfort of their home, allowing health agencies to monitor the spread of Covid-19 without overwhelming hospitals and clinics. The importance of managing population health was never more evident than during Covid-19. This means that NUHS will be responsible for overseeing the health of around 1.2 million Singaporeans in western Singapore, Dr Ngiam said. When she returns home, she can use the chatbot to ask further questions about her condition, and even initiate a privacy-preserving chat with her specialist if needed.Īt the recent AWS Public Sector Summit 2022, A/Prof Ngiam Kee Yuan, Group Chief Technology Officer of National University Health System shared an insider look into the upcoming OneNUHS chatbot built on Amazon Lex, a service that can deploy conversational AI across all channels.īeyond providing patients with answers to queries regarding issues such as finance, navigation, and medical reports, it is expected that the chatbot will play a critical role in managing chronic conditions at a population scale for the National University Health System (NUHS), said Dr Ngiam.Īs part of Singapore’s new population health strategy, Healthier SG, Singapore’s health clusters will be responsible for managing the health of residents by regions, stated Minister for Health Ong Ye Kung in 2022. The chatbot will not only be able to point her in the right direction, it will also be able to respond appropriately to her state of mind, help her request a medical report conveniently, and answer any questions she has. When a patient is rushing to a clinic appointment in Singapore’s National University Hospital, she can now drop a message to the OneNUHS conversational chatbot to ask for directions. Singapore's National University Health System (NUHS) is implementing a conversational chatbot to better manage population health and support the tertiary care system.
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